You will be welcomed by volunteers to discuss your needs and prepare your food parcel.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
Meeting your needs
Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian. In addition to a food parcel, we are also able to offer the following where required:
- Vouchers to spend at a local butchers
- Vouchers to top up pre-payment gas and electricity meters
- Vouchers for the Hope Church Cafe
- Mobile phone SIM cards
- Referral to a community kitchen
- Referral to a clothes bank
Preparing your food
Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead.
Practical guidance and support
Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis. If appropriate, we are able to refer you to a dedicated Citizen’s Advice specialist, who can help you navigate through energy, housing and welfare benefit issues.